Job description

Esri BeLux helps clients to get the best results from the Geographic Information Systems (GIS) of ESRI. It concerns the use of maps in all kinds of applications, our customers are both governments (municipalities, cities, ministries, public companies …) and private companies (industry, real estate, service companies, …).

With regard to these products, we have a helpdesk team that supports customers with daily use, questions or problems. The tasks in this team are broad, ranging from setting up webinars, maintaining user communities to helping with questions about how to use the software to helping with technical problems.

  • Within the helpdesk team we are looking for a strong communicative and customer-oriented person who helps our users with the non-technical questions. This concerns both incoming questions from users about the use of the software and the maintenance of “frequently asked questions” sections of our website.
  • You quickly learn all the possibilities of our software and the best way to help our customers with the help of our support resources in both the Belgium-Luxembourg organization and the international ESRI network.
  • You receive (telephone, email, notes …) and manage the support requests of our customers, solve them where possible and pass them on to the more technical members of the helpdesk team or other specialists.
  • You also help customers with the use of their licenses, maintenance subscriptions, user rights and user credits.
  • You work in a fascinating, strongly growing and international world of map applications inside the helpdesk team, you contribute to show what is possible with our powerful products.

Positions Requirements

  • You have a Bachelor level, are communicative and get your energy from helping people.
  • You also have a clear affinity with IT-systems.
  • You can set priorities, multi-task and pay attention to detail.
  • You like to work in a dynamic, fast evolving, international environment.
  • You like to play Sherlock Holmes: you have an analytical thinking ability, you know how to ask the right questions to find out where the customer has a problem, in order to help him in the right way
  • You are open-minded and have a tolerant attitude to help users with all kinds of backgrounds.
  • You have order and have a sense of methodology. You have strong communication skills and you are fluent on the telephone.
  • You function excellently both independently and in a small team.
  • You have Dutch or French as your mother tongue and can easily have a conversation in the other national language, and you also have a good knowledge of English (in writing).


Our offer

  • Esri BeLux offers you a unique opportunity to develop your talents in the fascinating and promising GIS world.
  • You work in an international network where you are in contact with fellow helpdesk reps in other countries.
  • You will operate in a pleasant working atmosphere within a young, dynamic and strongly growing company.
  • In addition to your salary, we offer you extralegal benefits (such as meal vouchers and hospitalization insurance).
  • You will receive 32 days off (20 days of vacation and 12 days of compensation for a 40h week).

How to contact us

Do you see this job as Customer Service Representative (Administrative Assistant-) at Esri Belux in Wemmel ?

Then apply to:


Information Technology & Services

Employment Type