Covid19 : ArcGIS : how to Use when Home/Tele-working

We are all impacted by the present Covid-19 virus as well in our personal lives as in our businesses. Many of you are implementing the remote working/Teleworking as a principle. Therefore, we wish to pass information on how to use your ArcGIS licenses and make sure that our GIS community is continuing to support the business as the many public clients you may have.

We will certainly value your feedback if you have a specific situation where you are concerned about using your ArcGIS Platform. Our support department can be reached via the known contact details ( or by phone +32 (0) 2 461 37 32). They can of course also continue to support you thanks to powerful online tools.

Here below you will find a first information on how to use your desktop licenses remotely.

Access to ArcGIS Desktop Licenses

ArcMap and ArcGIS Pro can be licensed in different ways. The following sections give an overview of the different possibilities.

Single Use License (Basic, Standard, Advanced).

ArcMap and ArcGIS Pro (and their extensions) can be licensed on a single machine.

ArcGIS Pro: A Single Use license authorizes one person to use ArcGIS Pro on one machine.

ArcMap: The license also authorizes the same person to use other ArcGIS Desktop applications—ArcMap, ArcCatalog, ArcGlobe, and ArcScene—on two machines, such as a desktop and laptop computer. However, these applications may not be used on both machines at the same time.

ArcGIS Pro en ArcMap:

Concurrent Use (Basic, Standard, Advanced) : ArcMap & Arcgis Pro

A Concurrent Use license enables multiple users to share access to ArcGIS Desktop applications from any computer on a network or from a virtual machine.

See also 

When working remote, the license server should be accessible on your network.

  • A VPN connection can be the solution to connect to your corporate license server if you are working from home.
  • Different solutions are possible if you don’t have access to the license server:
  • Licenses can be borrowed from a license server for a defined period so that you can use the software offline (not requesting access to the license manager):


ArcGIS Pro: 

  • You can also have corporate License server placed in the cloud on Amazon/Azure or your own cloud Licenses from your corporate license server can be moved to the cloud environment.

ArcGIS Pro: Named user licenses

  • ArcGIS Online: ArcGIS Pro uses your Named User which is provided through your membership in an ArcGIS Online organization.

  • ArcGIS Enterprise: In an ArcGIS Enterprise portal, ArcGIS Pro licenses are assigned to members in the same way as in an ArcGIS Online organization. Your Enterprise environment should thus be accessible to allow authentification. When your Enterprise environment is not accessible a VPN connection can again be the solution to connect to ArcGIS Enterprise from a remote location.

Streaming application from the cloud

Amazon AppStream 2.0 is an application streaming service that allows instant access to desktop applications from any internet-connected device. ArcMap and ArcGIS Pro can be used in this environment.

It is also possible to deploy a machine on Microsoft Azure to run ArcGIS Pro and/or ArcGIS Desktop clients (ArcMap, ArcCatalog, ArcGlobe, and ArcScene). This principle is based upon Bring Your Own License – so we refer to the licensing mentioned here above.

‘We Value Your Feedback’

Frederik Waûters (CEO) en het Esri BeLux Team

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Configure License Manager to work through firewall2020-03-20T10:54:53+01:00
Borrowing a license2020-03-20T10:53:05+01:00
Deauthorization of licenses2020-03-20T10:49:52+01:00
I have a problem to use ArcGIS from home2020-03-20T10:47:31+01:00

Our desktop products are authorized using (1) Single Use licenses, (2) Concurrent use licenses and (3) Named User licenses.

  1. Single use licenses are authorized in a single machine. Deauthorize the license from you work machine, and authorize it on the new machine at home. If you don’t have access to your machine at work, we can help you to deauthorize the license and authorize it again in your new machine. 
  2. Concurrent use licenses are stored in a License Server Administrator. You might have to configure the license server to allow access through a firewall. If you are unable to access to this license server anymore, you can always borrow a license to use it as you would use a single use license.
  3. Named user licenses are accessible via the Internet and are linked to your ArcGIS Online account. You should not have issues to connect to ArcGIS Online. If you are using ArcGIS Enterprise and you can’t use anymore your Named User licenses, contact us.

If you are encountering any issues with these tips or if they do not help you to solve your licensing problems, please contact us at, we will try to find a solution together.

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