Inside Sales Professional

Esri is the global market leader in Geographic Information System (GIS) software, location intelligence, and cartography. Esri BeLux is the official distributor of GIS software in Belgium and the Grand Duchy of Luxembourg, inspiring customers and students for years with location intelligence that provides real-time insights and transforms decision-making.

We are looking for a dynamic Inside Sales Professional to join our growing team. In this role, you will be an integral part of the Sales Department, working closely with the Sales Manager Luxembourg to manage a portfolio of client accounts. You will play a key role in ensuring a smooth and efficient sales process by handling both commercial and administrative responsibilities. This position also serves as a bridge between our customers and the Customer Service / Sales department, focusing on maintenance contracts, renewals, and licenses for Esri software.

As the organization grows, there will be an opportunity for this role to evolve into a more proactive commercial role, assisting in opening up a larger customer base. This is a fantastic opportunity to grow your commercial skills in the world of Geographical Information Systems (GIS) and deliver added value to our customers while fostering long-term relationships.

• Managing client accounts: Overseeing the commercial and administrative follow-up of a portfolio of customer accounts.
• Licensing and maintenance management: Proactively contacting customers to follow up on current licenses and renewals. Managing licenses and maintenance for customers in Business Central. Offering support to customers regarding license-related inquiries and logging these requests in the CRM system for tracking and resolution.
• Order processing, invoicing and payment follow-ups: Handling all activities related to order processing and invoicing.
• Preparing and sending quotes, order follow-ups, and delivery tracking.
• Drafting and sending commercial correspondence to clients.
• Participating in marketing activities for ESRI BeLux in Luxembourg.
• Assisting the Sales Manager in various tasks and further grow into a commercial role. 

• Excellent communication skills (written and verbal). Fluency in French and English (additional languages like German, Luxembourgish are a plus).
• Strong commercial mindset and ability to build relationships with clients, Previous experience in marketing or sales and familiarity with CRM systems (e.g., Salesforce, Business Central) is a plus.
• Ability to organize, prioritize, and manage time effectively.
• Capacity to work autonomously and take initiative.
• Ability to work collaboratively in a team environment, especially within the sales team (sales reps, customer service, etc.).
• Proactive in problem-solving and addressing client needs.
• Strong analytical skills and ability to process complex orders and licenses.
• Sensitivity to technical aspects to understand and communicate the technical details of products and services.
• Bac+2 or equivalent (college degree or higher).

• An exciting opportunity to make a meaningful impact in the world of GIS and location-based services, where customer interaction is key.
• Access to the Esri Academy traineeship program, offering continuous professional development.
• A dynamic, ambitious, and supportive work environment, with opportunities to grow.
• A comprehensive benefits package, including 13 days of paid vacation, a laptop, smartphone and meal vouchers.
• Occasional business trips within Belgium.
• Hybrid working model for flexibility and work-life balance.

If you are passionate about sales, enjoy building strong client relationships, and are looking for an exciting opportunity with a leading GIS company, we encourage you to apply!

Please send your CV and a brief cover letter, including your expectations regarding work, company culture, and compensation, to jobs@esribelux.com.