Emergency Communications

Location matters when verifying addresses and allocating resources

GIS for next generation call taking

GIS mapping helps 911 call systems and Public Safety Answering Point (PSAP) personnel identify dispatchable addresses more quickly during unfolding events. ArcGIS accurately displays available resources and provides first responders and call centers with more reliable routes, reducing emergency response times and saving lives.

  • Emergency call taking and dispatch

    More lives can be saved, crimes stopped, and fires contained with accurate Next Generation 911 (NG911). Real-time, smart GIS maps help emergency medical services personnel, police officers, and firefighters get to those in need fast—and with complete situational awareness.

  • Performance monitoring

    Integrated solutions support mission-critical decisions with real-time tools designed to help maintain operational awareness within call centers. Quickly assess and analyze incidents to deploy needed resources. Educate, inform, and warn the public with maps built to scale.

  • Mobile broadband interoperability

    Explore applications for mission-critical operations that have been proven in connected and disconnected environments. Ensure you have real-time capability in your emergency communications systems with preemptive broadband networks such as FirstNet, Verizon, and T‑Mobile.

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Get your PSAP NG911 ready

PSAPs face a myriad of challenges in triaging calls for service and assigning first responders to them. Having a geographic information system that embraces security standards while offering valuable information to telecommunicators and first responders is evolutionary and lifesaving. With the growing demand for improved location data accuracy, communities are expecting more from their government leaders. By leveraging best practices on data collection and management, PSAPs are better equipped to understand where help is needed, even indoors, with enhanced 911 mapping.

Emergency communications strategies

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Resources

Making location intelligence a key part of your emergency communications workflow will improve data management and location accuracy, resulting in better decision-making in the field or the command center.

Meet with the Esri public safety team

We invite you to learn more about geospatial data and technology for public safety. Request a meeting with one of our industry experts to learn more.

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5 Ways GIS Empowers Next Generation 911

Powerful geospatial capabilities help PSAPs tackle the challenging landscape of Next Generation 911. Learn how location intelligence can modernize your computer-aided dispatch.

Download the ebook

Emergency communications blog posts

Explore thought-provoking emergency communications blog posts about the power of GIS innovation in the real world.

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ArcGIS Solutions for public safety

Explore the industry-specific configurations for ArcGIS tailored to meet public safety missions.

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Upcoming events

Stay up-to-date on trends, technology, and best practices related to GIS in public safety.

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Emergency Communications Community

View the latest GIS news, user stories, and resources for emergency communications professionals. 

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Related public safety industries

  • Law Enforcement

    Empower personnel with real-time location insight for better decision-making to keep your communities safe.

    Make information actionable

  • Fire, Rescue, and Emergency Medical Services

    ArcGIS offers a unique set of capabilities for applying location analytics to your preparedness, response, and recovery practices.

    Optimize your response

  • Emergency Management

    Understand systemic risk and vulnerabilities, build resilience, and anticipate your next move with location intelligence.

    Empower critical decision-making

  • Wildland Fire

    Get the GIS maps that provide the situational awareness decision-makers need to save lives and protect property.

    Address the entire wildfire life cycle
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Supporting initiatives across public safety

Disaster Response Program (DRP)

Request immediate assistance for an active emergency response or find out how we help when disaster strikes.

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