How to activate my ArcGIS Online account?

Am I entitled to it?

Do you currently have a maintenance contract for your ArcGIS Desktop? If so, we have good news for you: you can request the activation of ArcGIS Online for your organization and receive a named user AND 100 credits per ArcGIS Desktop license under maintenance. For example, if 3 ArcGIS Desktop are in maintenance in your organization, you are entitled to 3 named users and 300 credits.


Contact Esri BeLux support ( to request the activation link.
You will receive a link of the type:

Make sure your ArcGIS Online is activated by the person who will manage it later. If necessary, forward the e-mail from Esri BeLux to the person concerned and follow these steps:

1 There are three options available to activate ArcGIS Online:

  • If this is your first time using ArcGIS Online, but you already have an esri account with a username (for example, to access My esri), enter the username and password of this account and click ‘ Sign Up’.
  • If this is your first time using ArcGIS Online and you do not yet have an esri account, we invite you to create one by clicking on the ‘Create account’ button.
  • If you are already using ArcGIS Online (for example an ArcGIS Online Public to test the esri platform), enter the username and password for that account and click on ‘Sign up’. If you do not want to, create a new esri account.

2 After you have logged in, your Organization Setup Page will appear.

2.1 Enter the name of your organization. You can change it later if you wish.

2.2 Choose a short name for your organization, ie the name that is associated with your ArcGIS Online URL. The URL of your home page looks like this: You can not change this name afterwards.
2.3 Determine the default language used for the user interface, as well as the format for displaying the time, date and numerical values. Each user can change the language on his / her profile page.

2.4 Choose the region that will be used to determine the default basemap gallery and the default size for new maps of your organization.

2.5 Optional, select the option to only access the organization via HTTPS.

2.6 Click Save and continue.

3 Since the ArcGIS Online in your organization is activated by you, you get the role of Administrator, with which you can invite users and define their role, create user groups, check the consumption of credits, etc. It is possible to have multiple administrators for ArcGIS Online to have.

How to invite and add a new user?

Only users with administrative role or with appropriate privileges can add members to the organization’s ArcGIS Online. Contact one of these users to complete the following steps:

1 The user with the administrator role or the appropriate privileges logs in with his login at to access ArcGIS Online.
2 Click the Organization tab at the top of the site, and then click invite members.
3 There are 3 possibilities to add members:

  • Add members without sending e-mail;
  • Add members and notify them by e-mail;
  • Invite members to join with an account of their choice.

Extra Online Help:


Use Conference 2020 – session recordings2020-07-30T09:58:26+02:00

Plenary Sessions

The Plenary Sessions are available now to everyone on the Esri Events YouTube channel.  Here’s a playlist: LINK

User presentations and Technical sessions

User presentations, technical workshops, and demo presentations are available exclusively to registered attendees until September 1, 2020. After September 1, 2020, the content will be open to the public and be available until at least the 2021 UC.

Registered attendees can access session recordings through the site  You will need to login under the account you used to register for the event.

If you did not register for UC 2020, you will have access to session recordings after September 1 on the Proceedings site,

The proceedings also are available for purchase on a USB drive, which may be helpful for those with limited internet connectivity.  For more information, see

Map Gallery

The Map Gallery is now available to everyone at


How to add a WFS service to my map?2021-06-16T11:11:32+02:00

A Web Feature Service (WFS) is an open specification for serving geographic features over the web. Unlike a Web Map Service (WMS), a WFS service returns actual features with geometry and attributes. You can connect to an Open Geospatial Consortium (OGC) WFS service in ArcMap or ArcGIS Pro by creating a WFS service connection or adding a WFS item from your active portal.

ArcMap (version 10.8, refer to link for earlier versions)

Prior to use Web Feature Services in ArcMap, the Data Interoperability extension must be installed.

The Data Interoperability extension for ArcGIS Desktop is offered at two licensing levels:

  • Installing Data Interoperability gives you immediate access to WFS and GML-SF (simple features) datasets. You can create interoperability connections for WFS and GML-SF data, add them to maps, and use them with geoprocessing tools. You can also use conversion tools in the Data Interoperability toolbox to read WFS services and read and write GML-SF datasets.
  • Authorizing Data Interoperability with a valid license and enabling it in the ArcGIS Desktop application adds additional out-of-the-box support for over 100 GIS, CAD, raster, and database formats, and grants you access to the FME Workbench application.

The extension can be installed by running the setup.exe file, located in the similarly named folder provided with the ArcGIS installation media. After this the extension needs to be authorized with a valid license of which the workflow differs slightly if working with a Single Use Installation or a Concurrent Use Installation. More information can be found here.

Once the extension is installed, you can make a connexion to a WFS service through the Catalog, by adding a new Interoperability connection. Subsequently, add the service to your map by the Add Data dialog window or by a simple drag-and-drop from the Catalog window.

Data Interoperability Online documentation can be found here and:


In the Catalog window, expand the Interoperability Connections folder.

Double-click Add Interoperability Connection.

Click the Format browse (ellipsis) button to open FME Reader Gallery.

Choose WFS (Web Feature Service) and click OK.

Type the URL into the Dataset text box.


For a more detailed workflow, please refer to the Adding a WFS service to ArcMap documentation.

ArcGIS Pro

A connection can be added by going to the Insert tab, under the Project group, then clicking the connections drop-down list and finally selecting New WFS Server. You can then type the URL of the WFS server site you want to connect within the Server URL text box. The URL varies depending on the site configuration but typically looks like this:

You then have to select the WFS version you want to connect to and your connection is set. Additional settings can be found here.

How to add a WMS service to my map?2020-07-06T13:38:36+02:00

A Web Map Service (WMS) delivers georeferenced map images. A WMS service may also contain a Styled Layer Descriptor (SLD) to specify how the WMS layer is to be symbolized and portrayed.

ArcMap (version 10.8, refer to link for earlier versions)

The content of a WMS server can easily be used in ArcMap, without needing to install any additional extension. To add a WMS service as a layer in a map, start by establishing a connection to the server, and then simply add the service to your map. The connection can be made through the Catalog window, or after opening the Add Data dialog box.

Click on the Add Data icon.

Add data dialog opens. From dropdown list in the field Look in select GIS servers. From the list of various GIS servers types select Add WMS server. And click on the Add button.

For a more detailed workflow, please refer to the Adding WMS services documentation.

ArcGIS Pro

For ArcGIS Pro the steps are similar as with ArcMap and a connection can be set up by adding a connection in the insert tab.

More details on how to do the link in a step-by-step approach can be found on this link.

What is HTTPS Only ?2020-04-21T09:04:37+02:00

Esri will increase the security of its ArcGIS Platform and enforce only HTTPS or ‘HTTPS only’ and later HSTS. This is an important security update that can affect various ArcGIS components. More info can be found in following support document :


Who is impacted by HTTPS Only ?2020-04-20T10:34:36+02:00

The change applies to our customers using ArcGIS Online and ArcGIS Enterprise. We especially ask customers with ArcGIS Enterprise 10.3 to be extra attentive and to perform the necessary checks.

From 10.4 Https Only is the default, but that can be changed by the Administrator. Here too we ask to be attentive and to carry out the necessary checks. More info can be found in following support document :

Where to check if you are already HTTPS Only ?2020-04-20T10:31:26+02:00

Check if ‘HTTPS Only’ is activated in ArcGIS Online> Settings. Check all items in your organisation for ‘HTTP Only’ and make the necessary changes. Additional tools are provided for support. More info can be found in following support document :

From when HTTPS Only ?2020-04-20T10:27:53+02:00

From December 8, 2020. Esri Belux recommends to perform the necessary checks in time.

More info can be found in following support document :

Configure License Manager to work through firewall2020-03-20T10:54:53+01:00
Borrowing a license2020-03-20T10:53:05+01:00
Deauthorization of licenses2020-03-20T10:49:52+01:00
I have a problem to use ArcGIS from home2020-03-20T10:47:31+01:00

Our desktop products are authorized using (1) Single Use licenses, (2) Concurrent use licenses and (3) Named User licenses.

  1. Single use licenses are authorized in a single machine. Deauthorize the license from you work machine, and authorize it on the new machine at home. If you don’t have access to your machine at work, we can help you to deauthorize the license and authorize it again in your new machine. 
  2. Concurrent use licenses are stored in a License Server Administrator. You might have to configure the license server to allow access through a firewall. If you are unable to access to this license server anymore, you can always borrow a license to use it as you would use a single use license.
  3. Named user licenses are accessible via the Internet and are linked to your ArcGIS Online account. You should not have issues to connect to ArcGIS Online. If you are using ArcGIS Enterprise and you can’t use anymore your Named User licenses, contact us.

If you are encountering any issues with these tips or if they do not help you to solve your licensing problems, please contact us at, we will try to find a solution together.

Who do I contact with questions about ArcGIS Pro if I am the Primary Maintenance Contact for my organization?2019-07-24T10:58:48+02:00

Contact your account manager for licensing questions. Contact Esri Customer Service for help with software download and installation.

Who do I contact with questions about ArcGIS Pro if I am the administrator of an ArcGIS organization?2019-07-24T11:00:49+02:00

Contact Esri Customer Service or your account manager for licensing questions. Contact Esri Technical Support for technical assistance.

How do I submit enhancement ideas or report bugs?2019-07-24T11:02:37+02:00

Submit ideas for enhancements to ArcGIS Pro through ArcGIS Ideas. To report a software bug, contact Esri Technical Support and request a case. To report a problem with an ArcGIS Pro help topic, click the Feedback on this topic? link at the bottom of the topic’s web page.

How can I connect with the ArcGIS Pro community?2019-07-18T16:39:00+02:00

You can connect with other users, ask questions, and share ideas in the ArcGIS Pro Space on Esri‘s GeoNet. Read ArcGIS Pro Articles on the ArcGIS Blog to learn about new software developments and best practices and to see examples of outstanding cartography.

Does Esri provide training for ArcGIS Pro?2019-07-18T16:35:17+02:00

Yes. In addition to the ArcGIS Pro quick-start tutorials in the help system, Esri provides a number of free and paid training options for ArcGIS Pro. Visit the Esri BeLux training catalog to find the course that fits your needs. Free guided lessons are also available at the Learn ArcGIS website.

Are there videos I can watch to get started?2019-07-18T16:32:09+02:00

Yes, the ArcGIS Pro Quick-Start Tutorials playlist has several short videos that are companions to the introductory series of ArcGIS Pro quick-start tutorials.

Can I create or use geometric networks in ArcGIS Pro?2019-07-18T16:30:46+02:00

Geometric networks are a read-only dataset in ArcGIS Pro. The capability to manage, model, and analyze network systems for water, gas, electric, telecom, sewer, storm water, and other utilities has been replaced by the Utility Network.

How do I start an edit session in ArcGIS Pro?2019-07-18T16:26:10+02:00

ArcGIS Pro automatically starts an edit session when you modify existing data or create data. For more information, see Automatic edit sessions in the help topic Editing in ArcGIS Pro.

Where did my ArcMap styles go?2019-07-18T16:23:13+02:00

Many ArcMap styles have been retired and are not included as system styles in ArcGIS Pro. However, these styles can be imported from ArcMap. See Import an ArcMap style into the project. A number of these styles have already been converted to ArcGIS Pro *.stylx format and can be downloaded fromArcGIS Online at Esri Styles.

Can I use my licensed ArcGIS Desktop extensions with ArcGIS Pro?2019-07-18T16:21:10+02:00

Yes. If you have an ArcGIS Desktop license for an extension product, you are licensed to use the same extension in ArcGIS Pro if it is available. See ArcGIS Pro extensions for a list of available extensions. Extension licenses in ArcGIS Pro are managed using the same license type (for example, Named User) as your ArcGIS Pro license.

How do I share a map authored in ArcGIS Pro with someone using ArcMap?2019-07-18T16:19:30+02:00

You cannot export a map from ArcGIS Pro as a map document (.mxd). However, web maps shared from ArcGIS Pro can be opened in ArcMapArcGIS Online, or ArcGIS Enterprise.

I imported a map document with multiple data frames, but I only see one map in ArcGIS Pro. What happened to the other data frames?2019-07-18T16:17:27+02:00

When you import a map document (.mxd), all the data frames become maps in your ArcGIS Proproject, but only one of them opens. You can open the other maps from the Catalog pane by clicking the Project tab at the top of the pane and expanding the Maps item. Alternatively, you can open the catalog view from the View tab on the ribbon and browse to the maps in your project.

Can I use my maps from ArcMap in ArcGIS Pro?2019-07-18T16:14:54+02:00

Yes, map documents (.mxd), scenes (.sxd), and globes (.3DD) can be imported into ArcGIS Pro and saved in a project. For more information, see Import a map or a map package in the help topic Add maps and scenes to a project. The same geodatabase and shapefile datasets can be used by both applications. Web layers shared from ArcGIS Pro can be opened in ArcMap. Also, ArcMap and ArcGIS Pro can run side by side on the same machine. However, ArcGIS Pro projects cannot be imported into ArcMap.

Can I run models that I build in ArcGIS Pro in ArcMap?2019-07-18T16:12:56+02:00

No, models that are built new, or opened and saved in ArcGIS Pro, cannot be used directly in ArcMap. However, you can save the containing toolbox as a previous version and use that toolbox in ArcMap. It’s safest to make a backup of the original toolbox before modifying any models in ArcGIS Pro. Keep in mind that many tools and new data formats are only available in ArcGIS Pro, so the model still may not work in ArcMap.

Will models built in ArcMap work in ArcGIS Pro?2019-07-18T16:09:32+02:00

Yes, most of the time. However, if the model includes a tool that is not available in ArcGIS Pro, the model will not work. You may need to wait until that tool is available in a future release of ArcGIS Pro. Alternatively, you may be able to remove the tool and use a workaround. Additionally, if a tool in the model has changed in ArcGIS Pro, the model will not work until you update the model (make a backup of the toolbox, open the model in ArcGIS Pro, validate, and save the model). Refer to a tool’s help topic to determine what needs to change for the tool to work in ArcGIS Pro. One common issue is that the Calculate Field tool no longer supports Visual Basic (VB) expressions. Learn more about migrating ModelBuilder workflows to ArcGIS Pro.

Are all the geoprocessing tools from ArcMap in ArcGIS Pro?2019-07-18T16:07:30+02:00

The majority of ArcMap geoprocessing tools are available in ArcGIS Pro. However, some tools are not available. In some cases, these tools may be available in a future release. Tools that work with data formats that are not supported in ArcGIS Pro, such as coverages, will not be available in the future.

Will Python scripts and toolboxes written for ArcMap work in ArcGIS Pro?2019-07-18T16:05:11+02:00

Usually, yes. ArcGIS Pro uses Python 3.x, while other applications in ArcGIS Desktop and ArcGIS Server use Python 2.x. Despite some significant differences between these versions of Python, many geoprocessing scripts can be used as-is in both ArcMap and ArcGIS Pro. You can read about Python migration for ArcGIS Pro, and use the Analyze Tools For Pro geoprocessing tool to analyze a script or toolbox for necessary updates.

Will my ArcObjects application built for ArcMap work in ArcGIS Pro?2019-07-18T16:03:01+02:00

No, ArcGIS Pro has a new .NET API, and the functionality and workflows are different from what exists in ArcMap. The new API was built using ArcObjects; however, ArcObjects is not exposed directly.

How do I create a new ArcGIS Pro map without a basemap?2019-07-18T16:01:08+02:00

By default, new maps and scenes open with a basemap specified by your ArcGIS organization. You can change this setting on the Map and Scene tab of the Options dialog box in the ArcGIS ProSettings. See Map and scene options for more information.

Is it possible to add Bing basemaps to ArcGIS Pro?2019-07-18T15:59:16+02:00

Yes; however, to use Bing basemaps, you must have a Bing Maps Key.

Is the 3D Analyst extension required for ArcGIS Pro to work with 3D maps and layouts?2019-07-18T15:56:03+02:00

No. If you don’t have this extension, you can still navigate, author, edit, and share 3D maps, which are called scenes in ArcGIS Pro. The ArcGIS 3D Analyst extension is only required for performing 3D analysis. If you want to run geoprocessing tools in the 3D Analyst toolbox, you need the 3D Analyst extension.

Can I publish to a stand-alone ArcGIS Server from ArcGIS Pro?2019-07-18T15:52:36+02:00

Yes, you can publish maps as map services to a stand-alone ArcGIS Server. Your ArcGIS Pro project must contain a publisher or administrator connection to a stand-alone ArcGIS Server 10.6 or later. See Publish a map service for more information.

Can I use personal geodatabases (.mdb) as data sources for ArcGIS Pro?2019-07-18T15:49:24+02:00

No. Personal geodatabases are not supported in ArcGIS Pro, so you cannot use personal geodatabase datasets as inputs for geoprocessing tools or create those datasets as outputs. File geodatabases are fully supported and are the default workspaces for ArcGIS Pro projects.

Why is the Add Data button Add Data in ArcGIS Pro unavailable in my new project?2019-07-18T15:46:03+02:00

Adding a map or scene to your project will enable the Add Data button Add Data on the Map tab on the ribbon. You can add a map or scene from the Insert tab.

Is there a way to set my folder and database connections so I don’t have to do it manually for each project?2019-07-18T15:42:49+02:00

Yes, one way to do this is by adding your connections to your list of project favorites. Alternatively, you can create a project template that includes connections to databases and folders, from which new projects can be created.

How do I remove recent projects from the start page?2019-07-18T15:40:06+02:00

On the start page, in the list of recent projects, right-click the name of the project you want to remove and click Remove Project from list.

Can I change the appearance of ArcGIS Pro?2019-07-18T15:37:04+02:00

You can change the application theme from light to dark on the General tab of the Options dialog box in the ArcGIS Pro Settings. See General options for more information. You can also customize the ribbon by adding or removing tabs and commands. See Customize the ribbon options for more information.

How do I change default settings?2019-07-18T15:23:11+02:00

You can change default settings on the Options dialog box in the ArcGIS Pro Settings. From an open project, click the Project tab on the ribbon. Or, from the ArcGIS Pro start page, click Settingsin the lower left corner. In the list on the left, click Options. You can set options for the current project or for the application. See Project and application options for more information.

How do I access the help if I decide to work offline?2019-07-18T15:16:09+02:00

See Help source in the General options help topic to use the offline help system. You must first download and install the offline help application. See Download and install for more information.

How do I change the default location for creating and storing projects in ArcGIS Pro?2019-07-18T15:14:22+02:00

See Create projects in the General options help topic to change your default settings for creating and storing projects.

How do I remove ArcGIS Online ( from my list of portals?2019-07-18T15:12:11+02:00

You can remove a portal connection on the Portals page in the ArcGIS Pro Settings. From an open project, click the Project tab on the ribbon. Or, from the ArcGIS Pro start page, click Settings in the lower left corner. In the list on the left, click Portals. On the Portals page, in the list of portals, select the portal you want to remove and click Remove Remove. If you have a Named User license, you can’t remove your licensing portal (marked with a key icon). Learn more about managing portal connections.

Do I need to create a project every time I start ArcGIS Pro?2019-07-18T15:08:00+02:00

To use ArcGIS Pro for tasks that don’t require creating and saving a project (for example, catalog management), click Start without a template on the start screen. An untitled project is created, but you are not prompted to name or save it before you begin working. You have the option to save the project at any time during the ArcGIS Pro session. For more information on starting ArcGIS Pro, see Start your work.

How can I find out which ArcGIS Pro licenses have been assigned to me?2019-07-18T15:05:52+02:00

From an open project, click the Project tab on the ribbon. Or, from the ArcGIS Pro start page, click Settings in the lower left corner. In the list on the left, click Licensing. The Licensing page shows your license type, license level, and extensions.

How do I change my licensing portal?2019-07-18T15:04:12+02:00

Start ArcGIS Pro. On the start page, click Settings in the lower left corner. In the list of settings on the left, click Licensing. On the Licensing page, click Configure your licensing options. On the Licensing dialog box, select ArcGIS Online or ArcGIS Enterprise according to the type of ArcGIS organization you belong to. Replace the URL of the current licensing portal with the URL of the new licensing portal and click OK. Restart ArcGIS Pro and sign in.

I’m trying to take my license back online, but the option is unavailable. How do I enable it?2019-07-18T15:01:47+02:00

To return an offline Named User license, see Check in an offline license in the help topic Start ArcGIS Pro with a Named user license. To return an offline Concurrent Use license, see Return an offline license in the help topic Start ArcGIS Pro with a Concurrent Use license.

Can I take my ArcGIS Pro license offline?2019-07-18T14:56:26+02:00

Yes. To take a Named User license offline, see Authorize ArcGIS Pro to work offline in the help topic Start ArcGIS Pro with a Named user license. To take a Concurrent Use license offline, see Authorize ArcGIS Pro to work offline in the help topic Start ArcGIS Pro with a Concurrent Use license. Single Use licenses are enabled for working offline by default, because they are authorized on each machine individually.

As a user, how do I start a session in ArcGIS Pro?2019-07-18T14:50:03+02:00

When you start ArcGIS Pro for the first time, a Sign In dialog box appears for you to log in with your ArcGIS Online or ArcGIS Enterprise credentials. If you have a Concurrent Use license, contact your administrator for your License Manager host name. If you have a Single Use license, contact your administrator for your authorization number.

If I have a Concurrent Use or Single Use license, can I access ArcGIS Online maps and services in ArcGIS Pro?2019-07-18T14:45:20+02:00

Yes. However, an ArcGIS organization (ArcGIS Online or ArcGIS Enterprise) account is still required to access web maps and services and to share content created in ArcGIS Pro to the web. Even with an ArcGIS Pro Concurrent Use or Single Use license, you maintain an account in your ArcGIS organization and can sign in to it from ArcGIS Pro with your account credentials. With a Concurrent Use or Single Use license, it is not necessary to sign in to ArcGIS Pro to use the application; only to use it in ways that interact with ArcGIS Online. See Sign in to your organization for more information.

Does ArcGIS Pro use the same licenses as ArcMap?2019-07-18T14:42:39+02:00

No, you must authorize both ArcGIS Pro licenses and ArcMap licenses in order to use both ArcGIS Pro and ArcMap. If you are using Concurrent Use licensing for ArcMap and ArcGIS Pro, you can manage both license types with the same License Manager.

Are ArcMap and ArcGIS Pro licenses authorized using the same License Manager?2019-07-18T14:40:36+02:00

Yes. You can use the same License Manager to authorize and manage ArcMap and ArcGIS Prolicenses.

As an administrator, how do I assign licenses for ArcGIS Pro?2019-07-18T14:38:11+02:00
Can I change the assigned user of ArcGIS Pro from one user to another?2019-07-18T14:36:06+02:00

Yes. If you are using Named User licensing, you can use ArcGIS Online or ArcGIS Enterprise to change an organization member’s user type, which may affect their ArcGIS Pro license. You can also reassign ArcGIS Pro add-on and extension licenses to other organization members as long as their user type is compatible with the license.

If I have licensed ArcGIS Pro through ArcGIS Enterprise, can I convert my licenses to Concurrent Use or Single Use?2019-07-24T10:55:44+02:00

Yes, this conversion is possible. You must contact Esri Customer Service and submit a Certificate of Destruction since the licenses are already provisioned to ArcGIS Enterprise. The licenses will then be reverted to the default Named User license, and you will be able to convert the licenses to Concurrent Use or Single Use. If you want to convert licenses, it is recommended that you do so when you renew of your ArcGIS Desktop maintenance.

As an administrator, if I decide to convert all of my ArcGIS Pro Named User licenses to Concurrent Use, but some users have taken their Named User licenses offline, what happens?2019-07-18T14:31:35+02:00

You will be able to convert the licenses, but you will need to notify the users that the offline license has been converted and they must update their license to Concurrent Use. Failure to do so will result in violation of the terms of the License Agreement.

If I convert my ArcGIS Pro license to Concurrent Use or Single Use, can I later switch back to Named User?2019-07-18T14:04:57+02:00

Reverse conversion is not currently available in My Esri. If you convert your Named User licenses to Concurrent Use or Single Use and want to go back to Named User, you must contact Esri Customer Service or your distributor.

If I use ArcGIS Pro with the Named User license type, but later go off maintenance and my Named User account expires, can I switch my Named User license to Concurrent Use or Single Use?2019-07-18T14:01:47+02:00

Yes, if you have ArcGIS Desktop, you will be able to convert the license type to Concurrent Use or Single Use through My Esri, and continue to use the software and access projects. However, you will no longer receive software updates. You can choose to get back on maintenance at any time at the Esri Maintenance Program page.

How do I get Concurrent Use or Single Use licenses for ArcGIS Pro?2019-07-18T13:54:08+02:00

By default, ArcGIS Pro is licensed by Named User. To authorize ArcGIS Pro with Concurrent Use or Single Use licenses, you can convert your Named User licenses through My EsriArcGIS Pro Named User licenses are converted to ArcGIS Pro Concurrent Use licenses if your ArcGIS Desktop licenses are Concurrent Use. They are converted to ArcGIS Pro Single Use licenses if your ArcGIS Desktoplicenses are Single Use. See Convert Named User licenses to Concurrent Use and Convert Named User licenses to Single Use for more information.

As an ArcGIS Online administrator, how do I assign an ArcGIS Pro license to a member who has the GIS Professional user type?2019-07-18T14:00:47+02:00

The GIS Professional user type includes an ArcGIS Pro license. The license is assigned automatically when the member is assigned the user type. The member can immediately sign in to ArcGIS Pro with their ArcGIS Online credentials.

Can I get ArcGIS Pro if I don’t have a license for ArcGIS Desktop?2019-07-18T13:48:20+02:00

Yes. You can get ArcGIS Pro with certain ArcGIS Online user types. The GIS Professional user type includes an ArcGIS Pro license, and the Creator user type can be assigned an ArcGIS Pro add-on license.

As an administrator, is it possible to block update notifications in ArcGIS Pro so that end-users are unable to install updates from within the application?2019-07-18T13:41:10+02:00

Yes, it is possible to do so by making changes to the Windows Registry as explained in this Esri Support article. These changes prevent ArcGIS Pro from searching for updates, block notification messages that appear to users on startup, and hide updates otherwise listed on the About page inside the application.

Can I run ArcGIS Pro on more than one machine?2019-07-18T13:28:37+02:00

The answer depends on the licensing model you’re using:

  • When connected to ArcGIS Online or ArcGIS Enterprise with a Named User account, you can log in on up to three machines at the same time. If you’re disconnected and have your license set to work offline, you can work with the one machine that has been taken offline.
  • One Single Use license can be used to authorize one machine.
  • Concurrent Use licenses allow authorization of one machine per license.
Is ArcGIS Pro supported in virtualized environments?2019-07-18T13:24:43+02:00

Yes, ArcGIS Pro is supported in virtual environments. See Running ArcGIS Pro in a virtualized environment for more information.

Where do I go to download ArcGIS Pro?2019-07-18T13:22:42+02:00

You can download ArcGIS Pro and optional setups, such as the offline help system, from My Esri. See Download and install for more information. If you don’t have ArcGIS Pro, you can sign up for a free trial and follow the links provided in your email to download the application.

How do I update ArcGIS Pro?2019-07-18T13:18:36+02:00

You will receive update notification messages in ArcGIS Pro when a new version is available for installation. These notifications are not to be confused with an automatic update. When you click the message, the About page appears, where you can learn more about the update and choose to begin the download.

Can ArcGIS Pro be installed on a machine with a localized operating system?2019-07-24T10:53:11+02:00

Yes, although it is strongly recommended that you accept the default installation location and not install to a path with Unicode characters. If you receive the message Error 1324, The path ????????contains an invalid character when installing or uninstalling, contact Esri Technical Support. An analyst can provide you with a .reg file to import on your machine. Double-click the .reg file and uninstall ArcGIS Pro.

Do I need to uninstall ArcGIS Pro before installing the current release if I have a previously installed version?2019-07-18T13:15:13+02:00

You do not need to uninstall the previous version of ArcGIS Pro before installing the latest release. However, if you have installed any language packs for the previous version of ArcGIS Pro, it is recommended that you uninstall all ArcGIS Pro language packs before installing ArcGIS Pro. Remember, only one version of ArcGIS Pro can be installed on a machine at a time, so by installing a new version, the old version is overwritten.

Do I need to have the most current version of ArcMap before I can install ArcGIS Pro?2019-07-18T13:13:42+02:00

No, you can install ArcGIS Pro on a machine that has any version of ArcMap, or on a machine without any Esri products. However, you can only install one version of ArcGIS Pro per machine.

Can ArcGIS Pro be installed on a machine with ArcMap?2019-07-18T13:10:41+02:00

Yes, you can install ArcGIS Pro on the same machine as ArcMap and other ArcGIS Desktopapplications, or on a machine without ArcMap or any other Esri products.

How do I know if I can install ArcGIS Pro?2019-07-18T13:07:33+02:00

ArcGIS Pro is part of ArcGIS Desktop, and customers who are current on maintenance for ArcGIS Desktop can install ArcGIS ProArcGIS Pro is also available as a standalone application through ArcGIS Online. It is included with the GIS Professional user type and can be purchased as an add-on product for the Creator user type. If you don’t currently have ArcGIS Pro, you can get a free trial.

What are the system requirements for ArcGIS Pro?2019-07-18T13:03:33+02:00
Credits and Suspension2018-06-20T11:43:31+02:00

When using ArcGIS Online be mindful of your credits usage. Using up all your credits will result in the suspension of your ArcGIS Online. This suspension will be lifted once you buy additional credits.

Purchase of additional Credits and additional Named Users2018-04-13T11:11:41+02:00

Credits: They are valid for 24 months after purchasing

Named Users: When you buy additional NU, they expire with the other NU of the existing AGOL. The pricing of the new NUs is prorated for that term.
The new NUs are thus linked to the existing subscription. This simplifies things as there is only one end date: the end date of the AGOL and of all its NU.

What is ArcGIS for Server and what can I do with it?2017-12-25T16:34:57+01:00

ArcGIS for Server is a web-based geographic information system which makes it possible to share your data with others who have access to the GIS server. There are several advantages of working with a GIS-server:

  • All of your data can be managed centrally
  • Multiple users have access to the same data
  • The users have access to the most recent and correct data
  • Multi-User editing.
How can I embed my map into my own website?2017-12-25T16:34:27+01:00

After creating a map in ArcGIS for Desktop or in ArcGIS Online, you can share it in different ways. One of these sharing options, is to embed the map into your own website. This can be easily accomplished by copying and pasting the HTML-code which is automatically generated by the ArcGIS Online platform.

How can I create my own web apps?2017-12-25T16:33:50+01:00

After creating a map in ArcGIS for Desktop or in ArcGIS Online, you can share it in different ways. One of these sharing options, is to create a web app. You can choose different templates and add more options to this web app. For example: you could add the option ‘print’, which means that the viewers of your web app can print your map. It’s totally up to you to determine what external users can or can’t do with your map. Here you can find an example of a web app: can localize important sites in Brussels and compare them over time – this was one of the options that was added by the creator of this web app.

How can I perform spatial analyses using ArcGIS for Desktop?2017-12-25T16:33:19+01:00

ArcGIS for Desktop offers several possibilities to perform spatial analyses. There are four categories of spatial analysis: proximity, overlay, statistical and temporal analyses.

How can I share geographical information?2017-12-25T16:32:37+01:00

Sharing your maps, models, toolboxes, etc. with your colleagues or with others, enhances the internal efficiency. You can share your geographical data in several ways via ArcGIS: you can share your models/toolboxes without the data, or you can package your data with the model/toolbox. Furthermore, you can also choose to share your data using your own ArcGIS for Server or by using ArcGIS Online.

How can I solve spatial problems?2018-02-01T09:33:16+01:00

Solving spatial problems becomes easier when you use GIS-software. There are several geoprocessing tools available to use, such as buffer, clip, intersect, union, merge and spatial join.

How can I edit my map lay-out before printing?2017-12-25T16:15:38+01:00

If you would like to print your map, you will need to determine the lay-out. This can be done with ArcGIS for Desktop. You can give your map a title, insert a legend, display the scale, choose the printing format, add a frame, etc.

How can I create, visualize and manage geographical data?2017-12-25T16:15:51+01:00


ArcGIS for Desktop is the most appropriate platform to create, visualize and manage your geographical data. There are several possibilities to display your data, to adjust the symbology, etc. For example: the two images above were created with the same data. You can also apply the editing workflow to adjust your data to your specific requirements (add, delete, merge data, etc.). And finally labeling your features becomes easy thanks to the Maplex tool. More info? (link to ARC II, ARC III, CPM, DESIGN, GDB, …)

How do I make maps?2017-12-25T16:16:01+01:00

A map consists of a base map and a number of additional layers. You can use ArcGIS for Desktop software and/or ArcGIS Online to create a map with layers. First you add the base map yourself (personal data) or download it from the internet (open data). Next, you can add extra layers to your base map after which the map can be used for further analysis. You can create data yourself with the available geoprocessing tools, or download it from the internet – after critically assessing it.

What is a GIS and what can I do with it?2017-12-25T16:16:13+01:00

A GIS (Geographical Information System) combines locational information (geographical information) with attributes (the characteristics of an object).

It’s a system that can help you discover geographical connections and trends, visualize, analyze and interpret data. The use of GIS-software has five major advantages:

  • A more efficient workflow which means cost savings
  • A better decision making process
  • Sharing information becomes easier which improves communication
  • Managing your data becomes easier
  • Geographical management becomes part of your daily workflow
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