Our desktop products are authorized using (1) Single Use licenses, (2) Concurrent use licenses and (3) Named User licenses.
Single use licenses are authorized in a single machine. Deauthorize the license from you work machine, and authorize it on the new machine at home. If you don’t have access to your machine at work, we can help you to deauthorize the license and authorize it again in your new machine.
Concurrent use licenses are stored in a License Server Administrator. You might have to configure the license server to allow access through a firewall. If you are unable to access to this license server anymore, you can always borrow a license to use it as you would use a single use license.
Named user licenses are accessible via the Internet and are linked to your ArcGIS Online account. You should not have issues to connect to ArcGIS Online. If you are using ArcGIS Enterprise and you can’t use anymore your Named User licenses, contact us.
If you are encountering any issues with these tips or if they do not help you to solve your licensing problems, please contact us at firstname.lastname@example.org, we will try to find a solution together.
Who do I contact with questions about ArcGIS Pro if I am the Primary Maintenance Contact for my organization?Admin Connectingdots2019-07-24T10:58:48+02:00
Submit ideas for enhancements to ArcGIS Pro through ArcGIS Ideas. To report a software bug, contact Esri Technical Support and request a case. To report a problem with an ArcGIS Pro help topic, click the Feedback on this topic? link at the bottom of the topic’s web page.
You can connect with other users, ask questions, and share ideas in the ArcGIS Pro Space on Esri‘s GeoNet. Read ArcGIS Pro Articles on the ArcGIS Blog to learn about new software developments and best practices and to see examples of outstanding cartography.
Geometric networks are a read-only dataset in ArcGIS Pro. The capability to manage, model, and analyze network systems for water, gas, electric, telecom, sewer, storm water, and other utilities has been replaced by the Utility Network.
Many ArcMap styles have been retired and are not included as system styles in ArcGIS Pro. However, these styles can be imported from ArcMap. See Import an ArcMap style into the project. A number of these styles have already been converted to ArcGIS Pro*.stylx format and can be downloaded fromArcGIS Online at Esri Styles.
Can I use my licensed ArcGIS Desktop extensions with ArcGIS Pro?Admin Connectingdots2019-07-18T16:21:10+02:00
Yes. If you have an ArcGIS Desktop license for an extension product, you are licensed to use the same extension in ArcGIS Pro if it is available. See ArcGIS Pro extensions for a list of available extensions. Extension licenses in ArcGIS Pro are managed using the same license type (for example, Named User) as your ArcGIS Pro license.
How do I share a map authored in ArcGIS Pro with someone using ArcMap?Admin Connectingdots2019-07-18T16:19:30+02:00
When you import a map document (.mxd), all the data frames become maps in your ArcGIS Proproject, but only one of them opens. You can open the other maps from the Catalog pane by clicking the Project tab at the top of the pane and expanding the Maps item. Alternatively, you can open the catalog view from the View tab on the ribbon and browse to the maps in your project.
Yes, map documents (.mxd), scenes (.sxd), and globes (.3DD) can be imported into ArcGIS Pro and saved in a project. For more information, see Import a map or a map package in the help topic Add maps and scenes to a project. The same geodatabase and shapefile datasets can be used by both applications. Web layers shared from ArcGIS Pro can be opened in ArcMap. Also, ArcMap and ArcGIS Pro can run side by side on the same machine. However, ArcGIS Pro projects cannot be imported into ArcMap.
No, models that are built new, or opened and saved in ArcGIS Pro, cannot be used directly in ArcMap. However, you can save the containing toolbox as a previous version and use that toolbox in ArcMap. It’s safest to make a backup of the original toolbox before modifying any models in ArcGIS Pro. Keep in mind that many tools and new data formats are only available in ArcGIS Pro, so the model still may not work in ArcMap.
Yes, most of the time. However, if the model includes a tool that is not available in ArcGIS Pro, the model will not work. You may need to wait until that tool is available in a future release of ArcGIS Pro. Alternatively, you may be able to remove the tool and use a workaround. Additionally, if a tool in the model has changed in ArcGIS Pro, the model will not work until you update the model (make a backup of the toolbox, open the model in ArcGIS Pro, validate, and save the model). Refer to a tool’s help topic to determine what needs to change for the tool to work in ArcGIS Pro. One common issue is that the Calculate Field tool no longer supports Visual Basic (VB) expressions. Learn more about migrating ModelBuilder workflows to ArcGIS Pro.
Are all the geoprocessing tools from ArcMap in ArcGIS Pro?Admin Connectingdots2019-07-18T16:07:30+02:00
The majority of ArcMap geoprocessing tools are available in ArcGIS Pro. However, some tools are not available. In some cases, these tools may be available in a future release. Tools that work with data formats that are not supported in ArcGIS Pro, such as coverages, will not be available in the future.
Will Python scripts and toolboxes written for ArcMap work in ArcGIS Pro?Admin Connectingdots2019-07-18T16:05:11+02:00
Usually, yes. ArcGIS Pro uses Python 3.x, while other applications in ArcGIS Desktop and ArcGIS Server use Python 2.x. Despite some significant differences between these versions of Python, many geoprocessing scripts can be used as-is in both ArcMap and ArcGIS Pro. You can read about Python migration for ArcGIS Pro, and use the Analyze Tools For Pro geoprocessing tool to analyze a script or toolbox for necessary updates.
Will my ArcObjects application built for ArcMap work in ArcGIS Pro?Admin Connectingdots2019-07-18T16:03:01+02:00
By default, new maps and scenes open with a basemap specified by your ArcGIS organization. You can change this setting on the Map and Scene tab of the Options dialog box in the ArcGIS ProSettings. See Map and scene options for more information.
No. If you don’t have this extension, you can still navigate, author, edit, and share 3D maps, which are called scenes in ArcGIS Pro. The ArcGIS 3D Analyst extension is only required for performing 3D analysis. If you want to run geoprocessing tools in the 3D Analyst toolbox, you need the 3D Analyst extension.
Can I publish to a stand-alone ArcGIS Server from ArcGIS Pro?Admin Connectingdots2019-07-18T15:52:36+02:00
Yes, you can publish maps as map services to a stand-alone ArcGIS Server. Your ArcGIS Pro project must contain a publisher or administrator connection to a stand-alone ArcGIS Server 10.6 or later. See Publish a map service for more information.
Can I use personal geodatabases (.mdb) as data sources for ArcGIS Pro?Admin Connectingdots2019-07-18T15:49:24+02:00
No. Personal geodatabases are not supported in ArcGIS Pro, so you cannot use personal geodatabase datasets as inputs for geoprocessing tools or create those datasets as outputs. File geodatabases are fully supported and are the default workspaces for ArcGIS Pro projects.
Why is the Add Data button Add Data in ArcGIS Pro unavailable in my new project?Admin Connectingdots2019-07-18T15:46:03+02:00
You can change the application theme from light to dark on the General tab of the Options dialog box in the ArcGIS Pro Settings. See General options for more information. You can also customize the ribbon by adding or removing tabs and commands. See Customize the ribbon options for more information.
You can change default settings on the Options dialog box in the ArcGIS Pro Settings. From an open project, click the Project tab on the ribbon. Or, from the ArcGIS Pro start page, click Settingsin the lower left corner. In the list on the left, click Options. You can set options for the current project or for the application. See Project and application options for more information.
You can remove a portal connection on the Portals page in the ArcGIS Pro Settings. From an open project, click the Project tab on the ribbon. Or, from the ArcGIS Pro start page, click Settings in the lower left corner. In the list on the left, click Portals. On the Portals page, in the list of portals, select the portal you want to remove and click Remove . If you have a Named User license, you can’t remove your licensing portal (marked with a key icon). Learn more about managing portal connections.
Do I need to create a project every time I start ArcGIS Pro?Admin Connectingdots2019-07-18T15:08:00+02:00
To use ArcGIS Pro for tasks that don’t require creating and saving a project (for example, catalog management), click Start without a template on the start screen. An untitled project is created, but you are not prompted to name or save it before you begin working. You have the option to save the project at any time during the ArcGIS Pro session. For more information on starting ArcGIS Pro, see Start your work.
How can I find out which ArcGIS Pro licenses have been assigned to me?Admin Connectingdots2019-07-18T15:05:52+02:00
From an open project, click the Project tab on the ribbon. Or, from the ArcGIS Pro start page, click Settings in the lower left corner. In the list on the left, click Licensing. The Licensing page shows your license type, license level, and extensions.
Start ArcGIS Pro. On the start page, click Settings in the lower left corner. In the list of settings on the left, click Licensing. On the Licensing page, click Configure your licensing options. On the Licensing dialog box, select ArcGIS Online or ArcGIS Enterprise according to the type of ArcGIS organization you belong to. Replace the URL of the current licensing portal with the URL of the new licensing portal and click OK. Restart ArcGIS Pro and sign in.
I’m trying to take my license back online, but the option is unavailable. How do I enable it?Admin Connectingdots2019-07-18T15:01:47+02:00
To return an offline Named User license, see Check in an offline license in the help topic Start ArcGIS Pro with a Named user license. To return an offline Concurrent Use license, see Return an offline license in the help topic Start ArcGIS Pro with a Concurrent Use license.
Yes. To take a Named User license offline, see Authorize ArcGIS Pro to work offline in the help topic Start ArcGIS Pro with a Named user license. To take a Concurrent Use license offline, see Authorize ArcGIS Pro to work offline in the help topic Start ArcGIS Pro with a Concurrent Use license. Single Use licenses are enabled for working offline by default, because they are authorized on each machine individually.
When you start ArcGIS Pro for the first time, a Sign In dialog box appears for you to log in with your ArcGIS Online or ArcGIS Enterprise credentials. If you have a Concurrent Use license, contact your administrator for your License Manager host name. If you have a Single Use license, contact your administrator for your authorization number.
If I have a Concurrent Use or Single Use license, can I access ArcGIS Online maps and services in ArcGIS Pro?Admin Connectingdots2019-07-18T14:45:20+02:00
Yes. However, an ArcGIS organization (ArcGIS Online or ArcGIS Enterprise) account is still required to access web maps and services and to share content created in ArcGIS Pro to the web. Even with an ArcGIS Pro Concurrent Use or Single Use license, you maintain an account in your ArcGIS organization and can sign in to it from ArcGIS Pro with your account credentials. With a Concurrent Use or Single Use license, it is not necessary to sign in to ArcGIS Pro to use the application; only to use it in ways that interact with ArcGIS Online. See Sign in to your organization for more information.
No, you must authorize both ArcGIS Pro licenses and ArcMap licenses in order to use both ArcGIS Pro and ArcMap. If you are using Concurrent Use licensing for ArcMap and ArcGIS Pro, you can manage both license types with the same License Manager.
Are ArcMap and ArcGIS Pro licenses authorized using the same License Manager?Admin Connectingdots2019-07-18T14:40:36+02:00
Yes. If you are using Named User licensing, you can use ArcGIS Online or ArcGIS Enterprise to change an organization member’s user type, which may affect their ArcGIS Pro license. You can also reassign ArcGIS Pro add-on and extension licenses to other organization members as long as their user type is compatible with the license.
If I have licensed ArcGIS Pro through ArcGIS Enterprise, can I convert my licenses to Concurrent Use or Single Use?Admin Connectingdots2019-07-24T10:55:44+02:00
Yes, this conversion is possible. You must contact Esri Customer Service and submit a Certificate of Destruction since the licenses are already provisioned to ArcGIS Enterprise. The licenses will then be reverted to the default Named User license, and you will be able to convert the licenses to Concurrent Use or Single Use. If you want to convert licenses, it is recommended that you do so when you renew of your ArcGIS Desktop maintenance.
As an administrator, if I decide to convert all of my ArcGIS Pro Named User licenses to Concurrent Use, but some users have taken their Named User licenses offline, what happens?Admin Connectingdots2019-07-18T14:31:35+02:00
You will be able to convert the licenses, but you will need to notify the users that the offline license has been converted and they must update their license to Concurrent Use. Failure to do so will result in violation of the terms of the License Agreement.
If I convert my ArcGIS Pro license to Concurrent Use or Single Use, can I later switch back to Named User?Admin Connectingdots2019-07-18T14:04:57+02:00
Reverse conversion is not currently available in My Esri. If you convert your Named User licenses to Concurrent Use or Single Use and want to go back to Named User, you must contact Esri Customer Service or your distributor.
If I use ArcGIS Pro with the Named User license type, but later go off maintenance and my Named User account expires, can I switch my Named User license to Concurrent Use or Single Use?Admin Connectingdots2019-07-18T14:01:47+02:00
Yes, if you have ArcGIS Desktop, you will be able to convert the license type to Concurrent Use or Single Use through My Esri, and continue to use the software and access projects. However, you will no longer receive software updates. You can choose to get back on maintenance at any time at the Esri Maintenance Program page.
How do I get Concurrent Use or Single Use licenses for ArcGIS Pro?Admin Connectingdots2019-07-18T13:54:08+02:00
By default, ArcGIS Pro is licensed by Named User. To authorize ArcGIS Pro with Concurrent Use or Single Use licenses, you can convert your Named User licenses through My Esri. ArcGIS Pro Named User licenses are converted to ArcGIS Pro Concurrent Use licenses if your ArcGIS Desktop licenses are Concurrent Use. They are converted to ArcGIS Pro Single Use licenses if your ArcGIS Desktoplicenses are Single Use. See Convert Named User licenses to Concurrent Use and Convert Named User licenses to Single Use for more information.
As an ArcGIS Online administrator, how do I assign an ArcGIS Pro license to a member who has the GIS Professional user type?Admin Connectingdots2019-07-18T14:00:47+02:00
The GIS Professional user type includes an ArcGIS Pro license. The license is assigned automatically when the member is assigned the user type. The member can immediately sign in to ArcGIS Pro with their ArcGIS Online credentials.
Can I get ArcGIS Pro if I don’t have a license for ArcGIS Desktop?Admin Connectingdots2019-07-18T13:48:20+02:00
Yes. You can get ArcGIS Pro with certain ArcGIS Onlineuser types. The GIS Professional user type includes an ArcGIS Pro license, and the Creator user type can be assigned an ArcGIS Pro add-on license.
As an administrator, is it possible to block update notifications in ArcGIS Pro so that end-users are unable to install updates from within the application?Admin Connectingdots2019-07-18T13:41:10+02:00
Yes, it is possible to do so by making changes to the Windows Registry as explained in this Esri Support article. These changes prevent ArcGIS Pro from searching for updates, block notification messages that appear to users on startup, and hide updates otherwise listed on the About page inside the application.
The answer depends on the licensing model you’re using:
When connected to ArcGIS Online or ArcGIS Enterprise with a Named User account, you can log in on up to three machines at the same time. If you’re disconnected and have your license set to work offline, you can work with the one machine that has been taken offline.
One Single Use license can be used to authorize one machine.
Concurrent Use licenses allow authorization of one machine per license.
You can download ArcGIS Pro and optional setups, such as the offline help system, from My Esri. See Download and install for more information. If you don’t have ArcGIS Pro, you can sign up for a free trial and follow the links provided in your email to download the application.
You will receive update notification messages in ArcGIS Pro when a new version is available for installation. These notifications are not to be confused with an automatic update. When you click the message, the About page appears, where you can learn more about the update and choose to begin the download.
Can ArcGIS Pro be installed on a machine with a localized operating system?Admin Connectingdots2019-07-24T10:53:11+02:00
Yes, although it is strongly recommended that you accept the default installation location and not install to a path with Unicode characters. If you receive the message Error 1324, The path ????????contains an invalid character when installing or uninstalling, contact Esri Technical Support. An analyst can provide you with a .reg file to import on your machine. Double-click the .reg file and uninstall ArcGIS Pro.
Do I need to uninstall ArcGIS Pro before installing the current release if I have a previously installed version?Admin Connectingdots2019-07-18T13:15:13+02:00
You do not need to uninstall the previous version of ArcGIS Pro before installing the latest release. However, if you have installed any language packs for the previous version of ArcGIS Pro, it is recommended that you uninstall all ArcGIS Pro language packs before installing ArcGIS Pro. Remember, only one version of ArcGIS Pro can be installed on a machine at a time, so by installing a new version, the old version is overwritten.
Do I need to have the most current version of ArcMap before I can install ArcGIS Pro?Admin Connectingdots2019-07-18T13:13:42+02:00
ArcGIS Pro is part of ArcGIS Desktop, and customers who are current on maintenance for ArcGIS Desktop can install ArcGIS Pro. ArcGIS Pro is also available as a standalone application through ArcGIS Online. It is included with the GIS Professional user type and can be purchased as an add-on product for the Creator user type. If you don’t currently have ArcGIS Pro, you can get a free trial.
When using ArcGIS Online be mindful of your credits usage. Using up all your credits will result in the suspension of your ArcGIS Online. This suspension will be lifted once you buy additional credits.
Purchase of additional Credits and additional Named UsersAdmin Connectingdots2018-04-13T11:11:41+02:00
–Credits: They are valid for 24 months after purchasing
–Named Users: When you buy additional NU, they expire with the other NU of the existing AGOL. The pricing of the new NUs is prorated for that term.
The new NUs are thus linked to the existing subscription. This simplifies things as there is only one end date: the end date of the AGOL and of all its NU.
ArcGIS for Server is a web-based geographic information system which makes it possible to share your data with others who have access to the GIS server. There are several advantages of working with a GIS-server:
All of your data can be managed centrally
Multiple users have access to the same data
The users have access to the most recent and correct data
After creating a map in ArcGIS for Desktop or in ArcGIS Online, you can share it in different ways. One of these sharing options, is to embed the map into your own website. This can be easily accomplished by copying and pasting the HTML-code which is automatically generated by the ArcGIS Online platform.
After creating a map in ArcGIS for Desktop or in ArcGIS Online, you can share it in different ways. One of these sharing options, is to create a web app. You can choose different templates and add more options to this web app. For example: you could add the option ‘print’, which means that the viewers of your web app can print your map. It’s totally up to you to determine what external users can or can’t do with your map. Here you can find an example of a web app: http://gis.irisnet.be/bruciel/#You can localize important sites in Brussels and compare them over time – this was one of the options that was added by the creator of this web app.
How can I perform spatial analyses using ArcGIS for Desktop?Admin Connectingdots2017-12-25T16:33:19+01:00
Sharing your maps, models, toolboxes, etc. with your colleagues or with others, enhances the internal efficiency. You can share your geographical data in several ways via ArcGIS: you can share your models/toolboxes without the data, or you can package your data with the model/toolbox. Furthermore, you can also choose to share your data using your own ArcGIS for Server or by using ArcGIS Online.
If you would like to print your map, you will need to determine the lay-out. This can be done with ArcGIS for Desktop. You can give your map a title, insert a legend, display the scale, choose the printing format, add a frame, etc.
How can I create, visualize and manage geographical data?Admin Connectingdots2017-12-25T16:15:51+01:00
ArcGIS for Desktop is the most appropriate platform to create, visualize and manage your geographical data. There are several possibilities to display your data, to adjust the symbology, etc. For example: the two images above were created with the same data. You can also apply the editing workflow to adjust your data to your specific requirements (add, delete, merge data, etc.). And finally labeling your features becomes easy thanks to the Maplex tool. More info? (link to ARC II, ARC III, CPM, DESIGN, GDB, …)
A map consists of a base map and a number of additional layers. You can use ArcGIS for Desktop software and/or ArcGIS Online to create a map with layers. First you add the base map yourself (personal data) or download it from the internet (open data). Next, you can add extra layers to your base map after which the map can be used for further analysis. You can create data yourself with the available geoprocessing tools, or download it from the internet – after critically assessing it.
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