We have designed the POWER SUPPORT package to help you to get easy access to our experts when you need them to provide you services that are not included in our support desk services that come with your maintenance fees.
Seasoned ESRI users often have important applications running, used by many internal users as well as external partners like clients and the broad public. We experience every year that customers seek help of an expert to do an intervention on a system or to provide short onsite consulting, often with high priority or urgency. In order to be able to provide such help immediately and not having to wait for budget approvals or contract administration, we designed the power support package.
It makes services available in a fast and flexible way through a system of service points that you can use against onsite or remote interventions on your system, as well as training and coaching.
We have a GOLD and a PLATINUM package. The service points remain valid for 3 years after purchase.