Customer Service Representative

• Being the bridge between our customers and the back office / sales department regarding maintenance contracts and licenses for using the Esri software.
• Pro-actively contact our customers to follow up on the current licenses and renewals
• Answer questions of customers and other departments internally.
• You offer support to the customers relating to questions for licenses and will log these tickets in the CRM system.
• Use your problem solving and analytical skills to review the software orders and to process them.
• Manage all activities linked to orders (order processing, invoicing).
• Manage the licenses & maintenance of every customer (Business Central).
• Draft and follow up for the maintenance renewals.

• At least 3 years experience in a customer facing department.
• Strong communication skills.
• Team player.
• Strong analytical skills with a high focus on details.
• Experience in working in a fast pacing environment is a plus.
• Extensive knowledge of Microsoft tools such as Word, Excel and Microsoft Teams.
• Knowledge of Business Central, Salesforce is a plus.
• Fluent in Dutch, French and English.

• A unique opportunity to cultivate your talents in the fascinating world of technology solutions.
• Access to diverse training tracks, fostering continuous professional development in an international environment.
• A pleasant working atmosphere within a dynamic company.
• An attractive compensation package with home office possibility.

If this sounds like a perfect match, do not hesitate and send your application to jobs@esribelux.com, or fill out the form below.