Job description

Esri BeLux helps clients to get the best results from the Geographic Information Systems (GIS) of ESRI. It concerns the use of maps and geographical analysis in all kinds of applications; our clients are both governments (municipalities, cities, ministries, public companies …) and private companies (industry, real estate, service companies, …).

For these products we have a professional services team that supports the customers with daily use, questions or problems on the one hand, and also with the implementations, analysis and the roadmap of the ESRI platform at the customer.

As junior consultant you start with the team that supports our customers with daily use. The tasks in this team are broad, ranging from setting up webinars, maintaining user communities about helping with questions about how to install the software, to helping with technical problems.

  • You quickly learn all the possibilities of our software and the best way to help our customers with the help of our support resources in both the Belgium-Luxembourg organization and the international ESRI network.
  • You receive (telephone, e-mail, invoices …) and manage the GIS-related support requests from our customers, solve them where possible and pass them on to 3rd line experts where necessary.
  • You work in a fascinating, rapidly growing and international world of map applications and geographic data analysis, and contribute from our services team to show what is possible with our powerful products.
  • You are also responsible for the GIS courses:
    • You provide training on Esri GIS technology You will be asked to collaborate on the development of new course materials (syllabus, tutorials, audio-visual support, …)
  • You provide remote consultancy or coaching to our customers;
  • You participate in the preparations of our Esri Days and other conferences
  • You can develop into a Consultant role to support and coach our clients in challenging projects.

Positions Requirements

  • You are a Master in Geography, Bio-engineering or similar
  • You also have a clear affinity with Information systems.
  • You can set priorities, multi-task and pay attention to detail.
  • You like to work in a dynamic, fast evolving, international environment.
  • You like to play Sherlock Holmes: you possess an analytical thinking ability, you know how to ask the right questions and you have good empathy to find out where the customer has a problem right now, to help in the right way
  • You are open-minded and have a tolerant attitude to help users with all kinds of backgrounds.
  • You have order and have a sense of methodology
  • You have strong communication skills and are fluent with people.
  • You function excellently both independently and in a small team.
  • You have Dutch or French as your mother tongue, can easily have a conversation in the other national language, and also have a good knowledge of English (in writing).
  • Knowledge of Geographic Information Systems (GIS) is a plus, but not a requirement
  • You have already had a first work experience.

Our offer

• A unique opportunity to develop your talents in the fascinating and promising GIS world;
• Growth to Senior Consultant
• Internal training, with opportunities to obtain an Esri certificate;
• A pleasant working atmosphere within a young, dynamic and strongly growing company;
• Extra-legal benefits (meal vouchers, hospitalization insurance);
• 32 days off (20 days of vacation and 12 days of compensation for a 40h week).

How to contact us

Do you see this challenge at Esri Belux in Wemmel ?

Then apply to: jobs@esribelux.com

Industry

Information Technology & Services

Employment Type

Full-Time